Anyone who knows me will know that I don't do well with mornings. Sure I can pull off civil, maybe even coherent, but pleasant and chatty is definitely pushing it. Too bad I'm a cashier. Who even goes to buy their books at nine in the morning? I sit there clutching my coffee and silently asking, what on earth do you think you are doing?! Its not even nine yet? Why are you here? For the love of God why?! Its hard to treat the bag-taking, annoying, generally moronic individuals with respect at most times, but before my coffee has kicked it, its near impossible. So I started keeping a mental tally of all the 'bad customer etiquette' I encountered on my five-hour shift. Here it is for your reading pleasure:
1. People who take bags. People! So fine, sometimes you need one (ie: tons of books, your backpack is full) but if I can be environmentally aware so can you. If you ask me for a bag when you don't need one, I will give you my patented 'you-wasteful-asshole' face, and if you don't change your mind as a result (and the face does work sometimes) then I will no longer be friendly. I am a nice chatty cashier until you piss me off. It's my world too, how dare you be wasteful.
2. People who ignore me or stare at me blankly when clearly I need their input. This ranges from putting books in front of me (or worse, behind my computer so I have to reach around to get them), staring blankly when I say "its on the pinpad for you" and hand you your debit card right next to the damn thing, staring at me when I hand you a pen and your receipt to sign. Especially when you decide its not important to tell me you are making a return until I have rung everything through. Jackass. And then acting like its my fault. How do I know you are returning the book unless you tell me? The world does not revolve around you. Jackass.
3. People who talk on their cell phones and then ignore me when I ask for things like credit cards. Doubly bad when they are making returns.
4. People who don't pay attention. Wake up, when I say next I mean next now, not when you wake up.
5. People who get upset with me over store policy that I have no control over. I am a student, I am their bitch, you are making me your bitch by complaining. Please don't put me in this position. I can't badmouth the store in case my manager is watching, much as I would love to commiserate. Nor can I risk pissing off my bosses just to override policy for you. Just accept that the store has shit policy and get over it. If you ask a manager I'm sure they'd be happy to pretend that the policy doesn't exist just to make me feel and look stupid.
6. People who wait in line for ten minutes and then don't have their wallet/money/cards out. What were you doing for ten minutes? Do you realize that the line doesn't end with you? Would you be upset if you had to wait those ten minutes because somebody was dicking around in their pockets trying to find their money? Hell, its not my time as much as it is your fellow man's time... do us all a favour and be prepared.
7. People who don't understand that I use a computer with our inventory programmed into it. This goes for people who tell me the price of something when I comment that there is no SKU or ISBN number. I need this number. Its great that you know the price, but that doesn't do me much good. Our inventory is programmed, if I don't scan it as sold we won't have a correct inventory and I will get in trouble. Also, how do I know that its $4.95? Be patient while I call someone or find another one.
8. People who make a big stink. Please. Leave me be and make a stink at a manager, I am not paid enough to deal with your attitude problem. I have to leave mine at the door when I come in, no matter how shitty my day has been, you could do the same.
9. People who add things to their purchases after I have rung them in. You suck. No of course its not a big deal, but seriously, how much time does it take for you to pick candy? Doubly bad when you walk away to fetch something, leaving me with a transaction in progress and a big line of people thinking that I'm the one causing the delay. Its not me, its you. You suck.
10. This one's the kicker, and it happens all the time, believe it or not. Sometimes I will scan something and the barcode won't be recognized. I will comment, so the customer isn't left in the dark, that the item 'didn't scan'. They will reply, thinking they are the be-all and end-all of wit, "Heh, does that mean its free?" and laugh, looking at me for a response. I used to play along so they'd think I was nice, but by now it just pisses me off beyond all reason. You are not funny. Do you seriously think its the first time I've heard this? I've heard it so much that it makes me unjustifiably and ridiculously annoyed. Now you've upset me. The rest of this transaction will be awkward because you are a gimp. Are you happy now? Hmm? Who's the comedian now? Asshole. Take your bag and go.